APPOINTMENT POLICY

We highly value the time allocated for your appointment. While we strive to finish treatments within the scheduled timeframe, we recognize that unforeseen circumstances may arise. However, it is crucial for us to manage our schedule effectively. Therefore, we kindly request clients to arrive punctually. In the event of a delay exceeding 15 minutes, the appointment may be classified as a "no show" or "late cancel," and applicable fees may be incurred.

NO SHOW or LATE CANCELLATION POLICY

When you schedule an appointment with our office, we reserve that time exclusively for you. If you need to reschedule or cancel, we kindly ask for a minimum of 72 hours notice. Cancellations made within 48 hours of your appointment may incur a late cancellation fee of up to 50% of the service charge. You may modify your appointment via the patient portal/booking link or by calling/texting 617.544.0835 for assistance.

REFUND POLICY

Please be aware that On Haven Aesthetics operates under a zero-refund policy. We do not provide guarantees for the results of any services offered by On Haven Aesthetics PLLC, including but not limited to Botox, dermal fillers, microneedling, PRP, or skincare services and/or products. Thank you for your understanding and please do reach out with any questions or concerns at any time regarding these policies.

Retail Policy: On Haven Aesthetics P.L.L.C does not offer refunds on products purchased directly from one of our locations. Defective products may be exchanged within 14 days for the same product only and requires prior approval.

CREDIT CARD AGREEMENT

On Haven Aesthetics P.L.L.C. requires all patients to maintain an active credit or debit card on file with the practice. The card will only be charged in specific circumstances. Please find below our policy regarding the maintenance of your credit/debit card information on file with On Haven Aesthetics. We kindly ask you to review and retain a copy of this agreement for your records.

1. The client acknowledges that a valid credit or debit card will be kept on their account at all times and may be used for payment and outstanding statements. The card information is securely stored using a HIPAA-compliant medical record platform that adheres to all PCI compliance regulations.

2. It is the client's responsibility to provide and keep the credit card information updated. Any requests for changes must be submitted in writing.

PHOTOGRAPH FOR MEDICAL DOCUMENTATION

I understand that photographs must be taken of me in order for any treatments or medical grade skin care products to commence. I understand that photographs are required and will be taken before, during and after my procedure as part of my medical care and to document the aesthetic process.

I further understand that these photographs will be kept strictly confidential in compliance with HIPAA laws. Additionally, I authorize the use of my photographs in the formats listed below. I understand that should my photographs be used as mentioned below, I will NEVER be identified by name in any of these photographs.

-For medical record and documentation purposes

-For teaching and training purposes to help other practitioners understand treatment protocols.

-For our office photo gallery to help our patients understand potential treatment outcomes.

HIPPA POLICY

Health Information Portability and Accountability Act, defines these privacy practices explicitly. It also requires us to give you a basic summary of them and obtain your acknowledgement that you have received this notice.

• The law permits us to disclose your health information to those involved in your care. For example, in our office, we have always kept your health information confidential. We may forward lab results to specialists you are seeing.

• We may disclose your health information for payment purposes. For example, we may send a copy of your office visit notes to your insurance company if they request it to verify payment.

• We may disclose your health information for our normal health care operations. For example, we may send a copy of your office visit notes to your insurance company to obtain authorization for non-formulary medications.

• We may disclose your information to contact you. For example, we may call you to remind you of appointments. If you are not home, we may leave this information on your answering machine or with the person who answers the phone.

• In an emergency, we may disclose your health information to a family member or another person responsible for your care. In the event of a disaster, we may disclose information to a relief organization. If you are able and available to agree or object, we will give you the opportunity to do so before a disclosure is made; however, we may disclose this information in a disaster over your objection if we believe it is necessary to respond to the emergency circumstances.

• We may release some or all of your health information when required by law. For example, the law requires us to report abuse or domestic violence to law enforcement officials.

• If this practice is sold, the records will become the property of the new owner. You have the right to request that copies of your health information be transferred to another physician or provider.

• Except as described above, this practice will not use or disclose your health information without your prior written authorization.

• You may request in writing that we not use or disclose your health information as described above. We will let you know whether we can fulfill your request.

• You have the right to know any disclosures we make beyond the above normal uses.

• You have the right to request that we contact you only at specific telephone numbers or addresses. We will comply with all reasonable requests submitted in writing.

• You have the right to transfer copies of your health information to another practice.

• You have the right to inspect and/or copy your health information. To access your health information, you must submit a written request detailing what information you want and whether you wish to inspect or copy it. If you would like us to provide the copies, we will charge a reasonable fee, as allowed by law.

• There are a few exceptions to your right to access records. For example, we may deny your request to access your child’s records if we believe that allowing access would be reasonably likely to cause substantial harm to the patient. If we deny your request, you have a right to appeal.

• You have the right to request that we amend your health information if you believe it is incorrect or incomplete. You must submit a written request. We are not required to make the changes you request, but we will include your statement in your file.

• If you received this notice electronically, you have a right to request a copy of this notice in paper form.

• We reserve the right to amend this notice. If we do, a copy may be requested at your next appointment.

• If you believe we have not handled your health information appropriately, you may file a complaint with the Department of Health and Human Services, 200 Independence Avenue, S.W., Room 509F, Washington, DC 20201. You will not be penalized for filing a complaint. However, before filing a complaint, or for more information or assistance regarding your health information privacy, please contact our Privacy Officer, Elizabeth Dargis DNP, MSN-Ed.

EMAIL/TEXT MESSAGING OPT-IN

By booking online you are opting in for our email and text message reminders as well as marketing emails. You may opt out at any time by doing so on your client portal, notifying us via email, via phone, or in person.